Policies & FAQ


The boring disclaimers. Please read them anyway.

First and foremost, I appreciate your business. Your support means everything.

However, I must make sure we’re all clear on the nitty-gritty. By placing an order, you acknowledge that you understand the following:

All sales are final. Due to the nature of the product, I am unable to accept returns or make exchanges. You are making a purchase at your own risk. By buying a product from Char’s Golden Goods, you acknowledge that neither me, nor my business, are liable for any problems that might occur with using any of my products. Discontinue use immediately if an adverse reaction occurs.

If you receive a damaged product: Please message me as soon as possible. I take great care in packaging each shipment for safe delivery, but sh*t still happens that’s beyond my control or yours.

If you don’t like the scent you bought: Sorry. See the first paragraph of this disclaimer. This is unfortunately a risk of ordering bath and body products over the Internet.

If you are sensitive to fragrance oils: Most of my products contain essential oils and/or fragrance oils. They might not be suitable for you. I do make unscented versions of some of my products, so I recommend them just to be on the safe side. If you don't see an unscented option for the product you want to purchase, please contact me. I can probably accommodate you. 

If you disagree with any part of this policy, do not buy products from this shop.

Thank you for your attention.

Any Questions?

Please contact me and I’d be happy to help!